Booking Policies

The following conditions apply to accommodation bookings made by you through your usage of Merit Kensington Hotel may alter these conditions at any time.

Making a booking

It is your responsibility to review the booking details (including the total price and deposit payable) and submit accurate information when making a booking. A credit card will be required to guarantee your booking. Please note that we do not accept American Express.

Pre-authorisation Policy

Please note that Merit Kensington Hotel reserves the right to pre-authorise the first night of your stay prior to your arrival.

Damage deposit

A damage deposit of GBP100 is required upon arrival. This deposit is fully refundable during check-out as long as there has been no damage to the property.


Modifications must be made in advance of the notice period to avoid the accommodation provider's late cancellation fees.

Cancellations and Non-Arrivals

If you have booked the 'Free to Cancel' option then it is free to cancel before the accommodation's late cancellation period. This will result in a refund of your deposit payment (less any already issued cash-back).
If you cancel within the late cancellation period, or do not arrive, your deposit is forfeited and the accommodation may charge for the first night.

Check In / Check Out

The terms and conditions of the accommodation provider will apply to you from check-in, or in the case of non-arrival.
Check in from: 15:00 GMT
Check out by: 11:00 GMT

You will need to have some form of photographic ID (passport, driver's license or identity card) at your arrival. If you do not bring a photographic ID. The check in is at the property address 16-18 Penywern Road.


Obvious price errors and mistakes (including misprints) are not binding.

Privacy Policy

We take your privacy extremely seriously. It is protected through the use of SSL encryption. Contact, booking and payment details will only be used to process your reservation and provide customer service in relation to your reservation. For information about general use of the website, please visit our Privacy Policy.